Booking Terms & Conditions
Thank you for scheduling an appointment with us. This document provides important information about
the services you will receive including our approach to treatment, our business practices, fees, and
other information relating to confidentiality. Please take a few moments to read through these and
indicate as accepted by signing below. If you have any questions, please do let us know.
The standard fees for a 60 Minute consultation is £160. You are responsible for paying before your
session unless prior arrangements have been made. Payment must be made by bank transfer or card.
In addition to scheduled appointments our practice is to charge this amount on a prorated basis (we will
break down the hourly cost) for other professional services that you may require such as report writing,
telephone conversations that last longer than 15 minutes, attendance at meetings or consultations which
you have requested, or the time required to perform any other service which you may request of your
practitioner.
Providing at least 48 hours' notice to cancel an appointment helps us to keep your session costs down,
maximizes our availability to clients and minimizes lost clinical time. Appointments missed or
rescheduled without 24 hours' notice will incur the full fee which you must pay prior to your next
scheduled appointment. It is important to note that Third Party funders do not pay late cancellation or
missed appointment fees. These are your responsibility even if your treatment is normally funded by a
Third Party.
If you are late for an appointment your session may be less than 50 minutes in duration. Please note
you will need to pay the full amount in these circumstances.
If you provide us with a contact number or email address a reminder message will be sent before your
appointment. This is a courtesy reminder only, but we may ask you to confirm attendance. If for any
reason you did not receive a reminder message and missed your appointment, you will still need to pay
the late missed appointment fee. If ever in doubt, please feel free to telephone to confirm an
appointment.
The number and frequency of appointments will be discussed with you by your practitioner. This will be
based on their professional opinion once they have had an opportunity to understand your treatment
needs and goals. In many circumstances it can be difficult to predict a person's response to treatment
and therefore the number of sessions they may require. Your practitioner will discuss this with you prior
to commencing treatment.Your treatment with us is confidential and private. This means we will not disclose the information you
provide to us to Third Parties unless you consent for us to do so. It is important to note that there are
limits to confidentiality in exceptional circumstances including when there is a risk to you or others, or if
we are responding to a subpoena or court order. Your practitioner will discuss this with you during your
first appointment and answer any questions you might have.
We will create and keep health records for you which will record all relevant information relating to the
treatment provided to you. We may also collect and store health information about you from Third
Parties such as your doctor or general practitioner. Your health records are managed and protected in
accordance with all applicable local laws. Health records are legally required to be stored for a number
of years following the conclusion of your treatment with us.
You are also able to request access to a copy of your health record. Please discuss this with your
practitioner should you wish to do this at any time.
All practitioners are fully qualified and registered. Prior to commencing treatment your practitioner will
discuss their proposed treatment approach with you and ensure you understand the rationale for the
approach, including any identified risks.
Treatment is provided via prearranged, scheduled appointments. Practitioners have limited availability
for contact outside of scheduled appointments. Practitioners may not have an opportunity to respond
between session contact prior to your next appointment so this should not be relied upon for emergency
matters. For emergency matters please contact the appropriate agencies using the details below.
Practitioners will only provide services that are within their professional capabilities, competence and
role as a private provider. If treatment needs are identified that are outside of this scope your
practitioner will endeavor to assist you in identifying alternative suitable providers.
We are not an emergency service. We are not able to respond to urgent or emergency matters and our
communication channels (Phone, SMS, Fax, Email) are not monitored outside of standard business
hours.
For urgent concerns relating to your health or other emergencies please contact the appropriate
emergency services:
Police, Fire, Ambulance (Emergency)
Mental Health Services (Intake)
Mental Health Hotline
Please sign below to indicate you have read, understood and accept the information contained in this
agreement. You may withdraw this consent at any time in the future, however, please note that some
components are irrevocable; for example, we are legally required to keep a copy of your health record
even if you withdraw consent and cease treatment.